Reference

Privacy Policy for l0l in India

We set out what we collect, why we use it, and how you can ask for a copy, correction, or removal where local law permits.

What we collectWhy we use itHow to contact usWhere law applies
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l0l Privacy Policy for l0l in India
CONTACT PATHS

How to Reach Our Privacy Team

If you want a copy of your stored details, a correction, or a question about how we handle cookies, the easiest route is to contact us…

Privacy email Write to [email protected] if you want to see what we keep, fix a wrong…
Site chat Use the chat path when you need help choosing the right request type or…
Written request If your region asks for a formal written route, we will tell you what…
DATA CARE

How We Handle Your Records

We handle privacy as a day-to-day operating task, not as fine print left unread. That means we limit access, track changes, and keep records tied to a clear purpose.

Collection

We collect only the details needed to run your account: contact path, sign-in record, device type, IP address, session markers, and transaction references. Extra fields are not asked for unless account checks or law require them.

Cookies

Session cookies help keep you signed in, remember language choice, and spot unusual use. We also use them to measure page errors, so we can fix broken flows without guessing where the problem started.

Security

Access to personal records is limited to staff who need it. We use secure connections, password hashing, and verification steps before changing account details or payment-linked records, so your profile stays tied to the right request.

Retention

We keep account records only for as long as needed to serve the account, answer queries, meet legal duties, and settle disputes. After that period, we delete or anonymise the data where our process allows.

Requests

If you want a copy, correction, or deletion where allowed, send a request through support with the account details we need to identify you. We may ask for extra proof before making the change.

Logs

We keep support logs and access logs for a limited period so we can trace security events, confirm consent choices, and show how a request was handled. They are not used to profile you.

Privacy Questions You May Have

These answers are written to help you understand what we store, how you can ask for changes, and when local law shapes the process. If your case is unusual, send the request through the contact path and we will check the account record before we reply.

It covers the account, device, support, and transaction records we keep when you use l0l. If local law changes by region, the local rule takes priority, and access stays available only where that law permits.

We may store contact details, sign-in records, device type, IP address, session markers, and payment references. We use them to verify requests, keep the account secure, and match activity in our systems.

Yes. Send a request through the privacy contact path and tell us which records you want to see. After we confirm it is your account, we will share the data we can provide under local law.

Use the same contact path and tell us what needs to change. We may ask for proof before editing the record, especially if the field affects security, payments, or account recovery.

We keep data only for the time needed for the account, support, audits, dispute handling, and legal duties. After that period, we delete or anonymise the records where our process allows.

Cookies may store session state, language choice, and device markers. They do not need to hold your full payment details, and we keep payment references separate from the browser cookie set.

Write to [email protected] or use the site contact path. If your request needs extra review, we will tell you what we need and keep the reply tied to your case number.

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